Warranty & Customer Assurance
At Marble & Oak, we believe every home should reflect the individuality and refined taste of the people who live in it. Our collections are thoughtfully designed to offer both elegance and flexibility, allowing you to customize each detail with confidence.
Our dedicated team is always pleased to assist you throughout the customization process. From selecting fabrics to ensuring the perfect fit, we strive to make your experience effortless, refined, and tailored to your home.
To provide a seamless and reassuring shopping experience, we proudly offer the following assurances:
Curated Sample Collections
Our professionally crafted sample books allow you to experience the true texture, quality, and color of our fabrics in your own home, ensuring your selection feels just right.
Expert Measurement Guidance
We provide clear and precise measurement guidance to help ensure your curtains and shades are tailored beautifully to your space.
Flexible Cancellation for Standard Products
Orders for standard items—including fabric samples and curtain rods—may be canceled anytime before shipment for a full refund.
Made-to-Order Order Adjustments
Because our made-to-order products are carefully crafted for each customer, modifications or cancellations are available within 24 hours of payment confirmation, and you will receive a full refund.
Thoughtful Return & Refund Support
Our return and refund policies are designed to provide clarity and peace of mind, ensuring a smooth and confident purchasing experience.
At Marble & Oak, every detail is considered so you can create a home that feels truly your own.
Warranty Coverage
All of our custom curtains and drapery come with a warranty that covers:
- Manufacturing defects in materials and workmanship
- Stitching and seam integrity
- Hardware and mounting components (if included)
Warranty Period
Our standard warranty covers your purchase for [X months/years] from the date of delivery. Custom orders are covered from the date of completion.
What's Not Covered
This warranty does not cover:
- Normal wear and tear
- Damage from improper installation or use
- Damage from accidents, pets, or environmental factors
- Alterations made by anyone other than Marble & Oak Interiors
- Fading due to direct sunlight exposure
How to Make a Warranty Claim
If you believe your product has a defect covered by our warranty:
- Contact us at [your-email@example.com] with your order number
- Provide photos of the defect
- Include a description of the issue
We'll review your claim and respond within [X business days] with next steps, which may include repair, replacement, or refund at our discretion.
Care Instructions
To maintain your warranty coverage, please follow our care instructions provided with your order. Proper care helps ensure your curtains remain beautiful for years to come.
For questions about our warranty, please contact us at [your-email@example.com].